Broadband delayed - will my old connection be cut off?

[hc9394]

I'm supposed to be getting a new connection on Friday, however I've had a couple of texts to say there is a delay (see screenshot). Sky have informed Vodafone (my old provider) that I'm switching, so the contract is supposedly ending on Friday. Will my old broadband be cut off, and I potentially have no broadband connection?

[Daniel0210]

@hc9394 

Quite possibly. That's something you'll have to discuss with Vodafone. 

[hc9394]

Oh that'll be fun....

Ughh not a good start with Sky. I moved here from the US a couple of years ago and I can't believe how long this stuff takes....

[Daniel0210]

@hc9394 

The minimum lead in time is two weeks (ie; 10 working days), but that is subject to delay depending on what work Openreach have to carry out and their engineer availability. 

[hc9394]

That's pretty poor, considering they emailed to say that a full fibre connection was now avaialble. Then you order, and find out that actually it's not ready. In the US, I ordered, and they installed next day. Thanks anyway for replying. What's the longest it can take?

[Daniel0210]

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@hc9394 wrote:

What's the longest it can take?

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No idea @hc9394 we can't answer that with any certainty. 

[Chrisee]

@hc9394 as Openreach will be both fitting your new connection and closing the connection to your old ISP they should co-ordinate both actions. However things an and do go wrong so its not certain by any chance sorry to say.