I have been a sky user for 8 years but this seems to be baffling sky and openreach.
On 18th January I updated my broadband to fibre as our internet speed was very poor.
Activation date was originally in February but then changed to 13th March.
Several delays and no shows- mostly due to having to do the dig works- but installed on 24th September and copper cable removed. Since then we have had no broadband or phone at all- we have had three engineer visits and gazillion phone calls to both open reach and sky. They always 'escalate' and 'launch a ticket' but no progress is being made. Sky are saying it's openreach but the lines have all been tested by three separate engineers and they are saying it's a 'tag issue' at sky.
I'm at such a loss. It's driving me crazy. Since 24th September I can't work as my role is from home as I have no WiFi and I therefore have no money coming in. There have been so many promises of 'try in an hour' or 'it will go live after midnight'
I don't think this kind of wait is normal - it must be rare. But is there anything I can do to hurry this along? I live in a house with good services and easily accessible. No engineer can seem to figure out what the issue is.
Any support hugely aporeviated- I'm at such a loss!
