Broadband crashng

[Andys211]

Broadband crashes every night (used to be about 2.30am each day but now 5.15am each day). 
No access to Sky TV and all devices reconnect after approximately 10 minutes. 

[jamesn123]

Hi @Andys211 

Do you have Sky Q?

What broadband package do you have and which technology is it using (FTTC or FTTP)?

[Andys211]

Yes I have Sky Q. Broadband is Fibre300 (was 100 but upgraded). No idea about the rest. 

[jamesn123]

@Andys211 

Then its likely the power saving settings on your Sky Q box. Change them from Eco to Active in settings

[Daniel0210]

@Andys211 

I agree with @jamesn123 This link explains changing the Eco mode settings 

https://www.sky.com/help/articles/using-the-standby-settings 

[Andys211]

No. The eco setting is already off. 

[jamesn123]

@Andys211 

Not sure what else is causing it then, do the lights on the hub change? If its a single 10min outage in 24hrs its not likely to be accepted as a fault by Sky or Openreach