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Discussion topic: Broadband constantly going off

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Avatar for CarlySullivan38
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This message was authored by: CarlySullivan38

Message posted on ‎21 Dec 2023 02:00 PM

Broadband constantly going off

Good afternoon, is anyone having issues with their Broadband?  Mine has been going off for the last week, I am constantly trouble shooting but it is getting frustrating when you have kids at home .

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎21 Dec 2023 02:21 PM

Re: Broadband constantly going off

Posted by a Superuser, not a Sky employee. Find out more

@CarlySullivan38 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

 

And run tests on your my sky app using 4g/5g data if an external fault is detected it should let you book an engineer

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