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Discussion topic: Broadband constantly dropping

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Avatar for Chelbun91
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This message was authored by: Chelbun91

Message posted on ‎22 Jun 2024 06:01 PM

Broadband constantly dropping

Everyday for almost a month my sky broadband goes down multiple times in a day. I've had my route replaced in the last 2 months as well. This is absolutely unacceptable Sky, what am I even paying for at this rate 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎22 Jun 2024 06:02 PM

Re: Broadband constantly dropping

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@Chelbun91 

 

Could you post your router statistics

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: Nicola121212

Message posted on ‎22 Jun 2024 06:28 PM

Re: Broadband constantly dropping

Ive had the same and every time i test the connection its says looks good. Its getting ridiculous now 

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This message was authored by: Chelbun91

Message posted on ‎22 Jun 2024 06:40 PM

Re: Broadband constantly dropping

I've tried to do this and it won't let me login tried all logins and nothing 

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This message was authored by: jamesn123

Message posted on ‎25 Jun 2024 11:20 AM

Re: Broadband constantly dropping

Posted by a Superuser, not a Sky employee. Find out more

@Chelbun91 

It often wont work on Apple devices using Safari so either use a non-apple device or download a different browser

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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