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Discussion topic: Broadband constantly dropping out

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This message was authored by: Henshaw

Message posted on ‎10 Jun 2026 03:32 PM

Broadband constantly dropping out

My broadband is constantly dropping out, can't get hold of anyone at sky!!! Rubbish automated system which doesn't help and can't report it to anyone.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎10 Jun 2026 04:06 PM

Re: Broadband constantly dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Henshaw 

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: caesarome

Message posted on ‎10 Jun 2026 04:48 PM

Re: Broadband constantly dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Henshaw 

When it drops out are the lights lit as usual on the broadband hub ?

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