Broadband connection

[SteveR6]

I have just had fibre installed but my broadband speeds have not improved from the copper wiring. Also my Hisense smart TV constantly loses connection when this only happened infrequently with copper! My booster was originally installed as I had a problem with that part of the house but your engineer assured me it would no longer be needed with fibre. I am grateful that, as a Sky VIP, you have installed for free but you can only imagine how disappointed I feel. Is there anything that can be done?

[JimM1]

@SteveR6 If you can say what sky Hub you still have and are currently using, the original sky Booster that you have and how much the sky hub has moved to accomidate where your new Fibre ONT was installed, assuming you are using the very short supplied Ethernet cable from sky. Links below to the hub and booster types!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

[SteveR6]

It's a Sky Max hub which remained in exactly the same place after the fibre cable was installed. The booster also remains in the same place. Neither were changed as part of the installation and only the short Sky provided cable was used. In short, only the cable was changed hence my confusion about no speed improvement and intermittent signal in 1 part of the house!!

[JimM1]

@SteveR6 Have a look at the sky service checker on your account, expand the broadband and your history last 31 day's should be displayed, the information shown will contain the package you are on, the current speed to the hub and if the package was increased then you should see that applied with a jump in speed applied. Internal same hub, same booster and same positions, then you may just need to speed test at the hub to see it has been setup correctly from the sky/OR end. Cannot see why you would be advised that a booster would not be needed, that has nothing to do with a Fibre speed install or a package speed increase!

https://www.sky.com/servicechecker

[SteveR6]

Thanks for the advice. In fact it turns out my fibre was under delivering against guaranteed speeds for 4 days out of the 9 I've had it! I've discussed and sorted with Sky who will provide a new booster which works better with Sky Max router. Cheers

[JimM1]

@SteveR6 There is only one booster that is available to use with the sky Max hub, that is the one from the link above!

Displayed as the Sky Max Pod!