Broadband:connection not working

[Radleyaddict]

My broadband is never working, I've used almost all my monthly data of 10gb since Saturday as it keeps switching to data when my wifi drops. I reported it after doing the connection tests a few days ago, said there was an external fault that an engineer would attend to, then a text to say fault sorted but my broadband still isn't connecting for my phone. Tv is working but not mobile other than on 4g using my data

[jamesn123]

Hi @Radleyaddict Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

[Becki69]

WiFi still not working

[JimM1]

@Becki69 You selected a really old post, do you still have the same or is it back to normal connection now?

[Becki69]

It is all working fine now Ty 

[JimM1]

@Becki69 Was more than likely pulled down for Network Maintenance, it happens and at anytime but normally in the early morning hours so it is just one off those things!