Broadband connection lost

[BPM60]

My full fibre broadband connection has been lost for the 2nd time in 3 days. Thursday 23rd July it was lost around 10pm . I had to restart the router and click the reset button. That time it worked. Saturday 25th July the same thing has happened around the same time. Currently I've reset it twice but still no broadband. I have had the full fibre for about a month. This is clearly not good enough.

[Chrisee]

@BPM60 Run the online service check innthe My Sky app over a mobile connection when the line has been down fir roughly an hour as then it should pick up the fault and can book an engineer. Most likely issue is a fault in the network frim the exchange which needsxattention.