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Discussion topic: Broadband connection lost

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This message was authored by: Ramakumar

Broadband connection lost

Broadband stopped working
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This message was authored by: JimM1

Re: Broadband connection lost

@Ramakumar Not much to go on with your post, see if any off the help does anything for you!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

 

and you can do this if not too early yet!

 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

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