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Discussion topic: Broadband connection keeps dropping out

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This message was authored by: LW740

Broadband connection keeps dropping out

My broadband connection keeps dropping out every couple of minutes. It comes back online for a couple of minutes then drops out again; it's been doing this for an hour now. I've unplugged the router and pressed the reset button but the connection is still dropping out every couple of minutes. 

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This message was authored by: GillyG77

Re: Broadband connection keeps dropping out

Mine is doing exactly the same. Its really bugging me!!! Any idea where to report this or how to report to sky?
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This message was authored by: LW740

Re: Broadband connection keeps dropping out

No idea where or how to report this to Sky, and the virtual assistant was worse than useless!! I don't know if it was coincidence or not, but I unplugged everything, including Sky Q box, for 10 minutes and when I switched everything back on it started working ok again!

This message was authored by: GillyG77

Re: Broadband connection keeps dropping out

Mine seems to be okay since the afternoon but was knocking me out of work calls etc all morning. I turned EVERYTHING off and back on again earlier but as of 2pm (ish) it seems to have improved 🤞🤞

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