Broadband connection keeps dropping out on devices

[JamesB13]

Hi all,

No problems with sky broadband until a couple of weeks ago, when I checked and there was an outage on the network.  That outage has now been resolved, but I've consistently been experiencing connection dropout on various devices since.

I'm hoping someone cleverer than I can shed some light on these router stats.

[Highlinder]

@JamesB13  Has any of your devices dropped out in the last 110 hours?

[JamesB13]

Yes, just this afternoon.  Hence I've just been through a full broadband check and ended up posting my router stats on the community board.

[JamesB13]

@Highlinder 
Yes, just this afternoon. Hence I've just been through a full broadband check and ended up posting my router stats on the community board.

[Highlinder]

@JamesB13  When the device(s) dropped out before you put up the router stats was it connected to the Wi-Fi or the by ethernet, with the last drop happening 110 hours ago and a drop this afternoon. Is it always the same device(s) dropping out or all of them?

[JamesB13]

@Highlinder 

Regular dropouts have been noticeable on both mine and my wife's smartphones.  Delays in loading up we pages, news articles, social media etc.

Slight buffering on TV apps as well occasionally.

[Highlinder]

@JamesB13  If those devices had been dropping out during that 110 hours of uptime on the connection it is not down to the connection dropping as that would then show a lower number.

If after the the next drop check that WAN uptime and if it is a few minutes then you know you have a connection problem, but if it is a lot longer than a few minutes  then it is not the connection causing that issue.

I take the TV is also connected via Wi-Fi?