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Discussion topic: Broadband connection issues possible router issue

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This message was authored by Fazz7866 This message was authored by: Fazz7866

Broadband connection issues possible router issue

Hello I am having issues with connection to the WiFi . It says it's good but I can't load the internet and apps and I'm on super fast broadband with boost it makes no sense . I've never had issues before and now I can't connect any of my devices after doing a reset on the router . I have a feeling its the router that's the issue . I have uploaded my statistics 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband connection issues possible router issue

Posted by a Superuser, not a Sky employee. Find out more

@Fazz7866 the stats show your line has issues as the noise margin is over 9dB when it should be below 6dB. Whether Openreach will accept there is a fault though isnt certain as your speed is 55Mb/s which maybe above your guaranteed minimum. The rdcent bad weathervis causing a huge numbervof issues w ith copper lines like yours but it is worth talking to Sky to seecwhat they suggest. 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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