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Discussion topic: Broadband connection issue and talking to a live agent

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This message was authored by Gazzoid This message was authored by: Gazzoid

Broadband connection issue and talking to a live agent

Hi

 

Firstly, is there an option to talk to a Sky agent about an issue? Because I can't for the life of me find it. If not, that's pretty poor. And the closest I've got is that bot, which is totally useless and just takes me round in circles.

 

Our internet connection has completely gone and I need to get in touch with someone about it. Ideally via a live messenger chat.

 

Thank you 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband connection issue and talking to a live agent

Posted by a Superuser, not a Sky employee. Find out more

@Gazzoid 

The 03 number at the bottom of www.sky.com/help in the 'Need more help?' section.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Gazzoid
Topic Author
This message was authored by Gazzoid This message was authored by: Gazzoid

Re: Broadband connection issue and talking to a live agent

Hi. Nope, I'm still not seeing such an option. There are multiple tabs for various things, but nothing about talking to an agent in a chat message.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband connection issue and talking to a live agent

Posted by a Superuser, not a Sky employee. Find out more

@Gazzoid 

There is no live chat. Its Phone, Social media or Forum messaging unfortunately. 

Even if we escalate your post on the forum now to chat with an agent, its not a live chat as replies are not instant & they usually finish work around 6pm anyway.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Gazzoid
Topic Author
This message was authored by Gazzoid This message was authored by: Gazzoid

Re: Broadband connection issue and talking to a live agent

Okay, thanks for comfirning. Looks like I'll have to give them a call.

This message was authored by Pam888 This message was authored by: Pam888

Re: Broadband connection issue and talking to a live agent

If its any consolation, I feel your pain, i've been having issues all day too. Bot is useless. Phone number a colleague found does not connect from my phone. Close to tears. I WFH and just back after 1 week holiday, over 100 emails & got nothing hardly anything done all day! Just hoping it will fix overnight 🙏 As soon as my contract up I'm jumping ship. 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband connection issue and talking to a live agent

Posted by a Superuser, not a Sky employee. Find out more

@Pam888 

Dialing 150 from your Sky landline or the 03 number from the bottom of www.sky.com/help from your mobile should connect. If it doesnt then its likely a problem with your phone.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by izaac123 This message was authored by: izaac123

Re: Broadband connection issue and talking to a live agent

i too am having same issues. chat bot makes me want to smash it to oblivion. one of the most useless AI I have come across. No direct chat options and phone call not an option. Without swearing or being rude what (removed) am I suppose to do about slow internet/bad wifi and sky not having any lines of communication open to it's customers


Moderator note: Removed inappropriate language

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband connection issue and talking to a live agent

Posted by a Superuser, not a Sky employee. Find out more

@izaac123 

Is there a reason why you cannot call?

Other options would be social media chat

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by BilalAshraf This message was authored by: BilalAshraf

Re: Broadband connection issue and talking to a live agent

I want to k ow about my bills

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