0

Discussion topic: Broadband connection drops every day

Reply
This message was authored by DaBeezNeez This message was authored by: DaBeezNeez

Broadband connection drops every day

Our Broadband connection drops every day at around 11am,  We've had the router for a while, so it's not new.  I've checked everything I can and all is working as it should but the router has to be re-booted each and every time it drops.

 

Any suggestions would be gratefully accepted.

 

Jackie

Reply

All Replies

This message was authored by mae-3 This message was authored by: mae-3

Re: Broadband connection drops every day

@DaBeezNeez 

 

If the router is dropping at a set time each day it will likely be because of a piece of equipment switching on in the house or local area that is producing impulse noise. To find a solution you'll need to ascertain which piece of equipment is causing the issue, usually, it is a heating system or any equipment on a timer.

 

When you find the equipment causing the issue filters will need to be fitted or the piece of equipment fixed by an electrician.

-------

Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband connection drops every day

Posted by a Superuser, not a Sky employee. Find out more

Hi @DaBeezNeez 

PLease post your router stats next time the issue occurs & BEFORE you reboot the router if you need to reboot it.

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion