Broadband connection dropping out multiple times

[mikemac0070]

Hi, I am having issues with my broadband connection dropping out on multiple occasions. Sometimes multiple times a day. It seems that running a connection test on mysky app seems to resolve the issue

[Chrisee]

@mikemac0070 can you post your hubs ststs and what happens to the LEDs on the hub when you lose connection. See Find your Sky Broadband router statistics

[mikemac0070]

The internet and phone leds cycle between orange and flashing orange.

Then when I run the line test on my sky app the connection reconnts

[mikemac0070]

 

[jamesn123]

Hi @mikemac0070 

Your WAN uptime when you posted the screenshot was 36hrs so doesnt suggest a drop or multiple drops per day. Do you notice it on all devices at once or only WiFi connected devices?

[mikemac0070]

I notice it on all my Wired and wireless devices. 

My Wan connection has been stable for some time now.

I am fully expecting it to drop out again.

Sky have performed a line test and they have booked an engineers visit 

[Vin+Englis]

I am having very similar problems !

Middle LED on Router goes ot / flashes orange then returns green ?

WIFI drops out on Mobile Phones and Laptop.

Do I need my Roter replacing ?

[Vin+Englis]

My phone line has gone really crackly, is there a PHONE NUMBER to contact SKY - as I would like to get an Engineer to visit ?