Discussion topic: Broadband cancellation
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Message posted on 12 Mar 2024 01:14 PM
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Broadband cancellation
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All Replies
Message posted on 12 Mar 2024 01:26 PM
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Re: Broadband cancellation
There is nothing we can do to help Sky will have to resolve the matter over the phone. It sounds like someone has mistakenly or maliciously ordered a takeover on your line. If you had responded to Sky when you received the emails this could have been avoided but you left it too long and it sounds like the process has taken place.
Myself & Others offer our time to help others, please be respectful.
Message posted on 12 Mar 2024 01:33 PM
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Re: Broadband cancellation
I did respond a fortnight ago and thought it was all sorted. Apparently not though. Just wondered if anyone else had had this issue. I see on NowTV someone else has had exa try the same issue
Message posted on 12 Mar 2024 01:36 PM
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Re: Broadband cancellation
If you did respond and Sky still messed it up then you should be entitled to compensation from them for the downtime.
Myself & Others offer our time to help others, please be respectful.
Message posted on 28 Jun 2024 03:43 PM
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Re: Broadband cancellation
The same thing happened to me this morning.
Woke up to an email informing me that my broadband would be disconnected as I had cancelled.
I had told them on 22nd May that I wanted to cancel, but called them on 24th May to let them know I had changed my mind and signed up to a new 18 month contract that showed up on the Mysky app.
I also received three emails from Sky on 24th. Two with details of my new contract, and one saying they were pleaded I was staying with them and that my request to cancel was removed.
Now I apparently can't get broadband setup for upto 14 days.
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