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Discussion topic: Ongoing broadband and WiFi issues. Can't see easy way to get help

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This message was authored by: Graham2312

Ongoing broadband and WiFi issues. Can't see easy way to get help

Connection keeps dropping. Can't get access to on line help. Where do I email or phone? 

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This message was authored by: Highlinder

Re: Ongoing broadband and WiFi issues. Can't see easy way to get help

Posted by a Superuser, not a Sky employee. Find out more

@Graham2312  Let's see if we can save you a phone call.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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