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Discussion topic: Broadband and support

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This message was authored by MS4 This message was authored by: MS4

Broadband and support

My wifi connection keeps dropping out with Sky. When I run a status check through sky.com it states everything is fine with the line and area. 
after restarting the router the connection comes back but after a couple of hours the issue happens again.

When the connection drops the internet light switches off and the voice light changes to orange.  

 

Support has been aweful, said they will contact me but has not happened, said can get a refund - no help given. Been an issue for 2 months. As a VIP member over 30 odd years no pleased, still a problem without support. Considering going elsewhere where support and solution available.

Researching options available.

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband and support

Posted by a Superuser, not a Sky employee. Find out more

Hi @MS4 

Please post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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