@CarlyHorton if your Sky hub has lost connection to the exchange which will be indicated by the lights on the hub (see https://www.sky.com/help/articles/hub-lights-explained-start) then it is likely you will need an engineer to come out to check k the line.
Quickest way to get that done is to run Sky's service checker in the My Sky app over a mobile connection and work through the prompts until it offers to book an engineer.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
