Hello, joined Sky a few months back. Explained on the sales call what we use and when - were advised to take the package we're on now. However the broadband/wi-fi speeds and reliability feel very poor - it either works fine, works very slowly or just doesn't work at all.
I've tried to be proactive on my SkyApp, but like seemingly all such apps nowadays, they appear to be designed to stop you from actually speaking to someone.
i've tested the signal and it tells me everything is fine - however, I'm sat here unable to even watch a Netflix programme, so I know that it isn't actually ok.
I'm not an idiot, nor a troublemaker - I just want what I've paid for to work and to be able to actually speak to someone about it.
Any advice gratefully received
