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Discussion topic: Broadband address

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This message was authored by: Thea3

Message posted on ‎20 Sep 2024 12:19 PM

Broadband address

I think I have listed my address for the sky wrong as I'm in a block of flats. I think this is why my broadband and wifi isn't connecting. Does anyone know how to change my details for my address 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎20 Sep 2024 12:28 PM

Re: Broadband address

Posted by a Superuser, not a Sky employee. Find out more

@Thea3 you will need to call Sky to get this sorted which isnt going to be easy today as the lines are very busy due to an issue with Sky Stream and Sky Glass.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎20 Sep 2024 01:04 PM

Re: Broadband address

Posted by a Superuser, not a Sky employee. Find out more
@Thea3 wrote:

I think this is why my broadband and wifi isn't connecting. 

That's unlikely, unless you've just moved to the address in question.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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