Broadband activation

[Steph42]

Openreach came out to install broadband today. They could not complete the job due to technical issues outside. Basically they need to install a new socket to plug us into. Will they just turn up to fix, or is another appointment needed ? 

[mormegil]

Open have 72 working hours to provide you with and update or resolution

if the don't resolve within that time scale sky will start to investigate and provide you with updates via text message and/or the MySky app or sky.com

[Steph42]

Will I need to make any initial contact with sky ? Or wait and hear?! I am just worried this is going to go on for weeks!.

[mormegil]

Sky can't do anything except explain the process until openreach have failed in their service level agreement

if the visit was today it is unlikely they will have even notified sky of any issues yet