Broadband activation question

[Karawen]

Hi, I'm hoping someone could help...

I've had the open reach engineer around today who sorted out my hub and did work in the box on the street etc.  Checked broadband speed before he left and all was fine.

My Sky Glass was working fine and phone connected via the new WiFi code.

A few hours ago, Sky Glass stopped working, saying it was connected to the router but there's a problem with the broadband.  My phone is still connected to the new Sky WiFi.

The engineer didn't really explain anything (and I didn't ask) but am I correct in thinking that the new broadband will activate at some point before midnight?

I'm just confused that my phone is connected to WiFi but my TV isn't.

[Highlinder]

@KarawenAre you able to tell us how many lights are on the router that you have for your broadband and the colour that they are. Use the link below to understand what the lights should be.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Karawen]

Thanks for responding Highlander!

4 lights, all green.

[Highlinder]

@Karawen  What speed of broadband did you have installed, was it superfast or ultrafast?

[Karawen · Accepted solution]

It's superfast.

Don't worry though, all appears to have come online 🥳.

Thanks for your help.