Broadband activated but no internet

[RouM]

Hi all,

My Sky broadband was supposed to be activated today. I got the SMS around 10h that it had been activated, so I proceeded to install the Skyhub and hook everything up. Power light on. WiFi light on. Internet light off. 

I decided to just leave it for a bit, but still no luck. Still no internet. 

Any suggestions?

[TimmyBGood]

@RouM 

The text message seems to be somewhat premature: it's typical for data not to start flowing until midnight (when we guess a database refreshes).

[RouM]

Oh really?

Thanks. You'd think they would only send the SMS then. That's useful - let me wait it out. 

[TimmyBGood]

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@RouM wrote:

You'd think they would only send the SMS then.

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You'd think so, wouldn't you: presumably they are triggered by Sky receiving notification of completion of the Openreach work on the 'activation' date rather than internet data actually moving over the service.  There have been repeated posts on this topic, so it does seem to be consistent behaviour.

[RouM]

Still nothing, unfortunately. Hoping something happens in the night and I wake to more green lights. This is really interferring with work. 

😓

[Chrisee]

@RouM Sky should be in a position to explain what happened if you do not have a connection this morning give them a call if its still down. One point you need to remeber that  you are using what is sold as a domestic connection for work is your business but gives yo no priority with Openreach or Sky.

[RouM]

Still down, unfortunately. 

[Highlinder]

@RouMHave you or are you able to Sky and get an update on what is happening with your connection?

[RouM]

They're sending out an engineer tomorrow to investigate. Hopefully that solves it.

[Lou17775757]

Did you get this sorted? As I'm having the same problem 

[Lou17775757]

Did you get this sorted? As I'm having the same problem @RouM 

[RouM]

Yeh. I had to wait for an engineer to be scheduled who came and solved it.

[Lou17775757]

@RouM  Thanks a lot 

[Ste7878]

Hi I'm having same problem engineer booked. Did the engineer say what the issue was.

[Chrisee]

@Ste7878 even if you knew what the issue was in a particukar case it does not mean your problem is the same.

In general most activations are done remotely using the database info for your address. If a line hasn't been used recently that can be incorrect. Openreach normally send out an engineer to find the issue which can be trvial like a lose wire or in some cases it may require an entirely new line run. The time taken to resolve these will of course vary. You will be paid compensated once the issue is sorted Customer Auto-Compensation | Sky Help | Sky.com

Openreach work to their own schedule Sky like all other ISPs using their network cannot do much to hurry them.