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Discussion topic: Broadband / WiFi intermittent

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Avatar for Kelsey11
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This message was authored by: Kelsey11

Message posted on ‎26 Oct 2024 07:20 AM

Broadband / WiFi intermittent

Internet / WiFi keeps dropping out and has done so for the last 2 days. 

App shows no connected devices which is incorrect. 

Online broadband checked shows below speeds

- upload: 0.95 mbps

- download: 11.31mbps

 

This is significantly lower than the guaranteed speeds in my contract for ultrafast (upload 32 mbps / download 151mbps) and needs to be urgently fixed. 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎26 Oct 2024 07:25 AM

Re: Broadband / WiFi intermittent

Posted by a Superuser, not a Sky employee. Find out more

@Kelsey11 

 

Could you post your router stats 

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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