Broadband/Talk and My Sky app

[HollyJS71]

After a rather lengthy transfer of services from BT to Sky, we at last have broadband and talk working in the house.  However on the My Sky app, the service checker still states that 'your broadband isn't with us' and there are no options for managing the 'phone line' such as call shield etc..  Under your products, the app seems also to be trying to sell us broadband and telling us under the orders that we are due for activation on August 7th (which is 2 weeks ago now).

Please advise.

Many thanks

[Tom-W19]

Hi @HollyJS71 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[HollyJS71]

Having been assured on Friday that the above issue would be resolved in 48 to 72 hourss, unfortunately the problem with My Sky and the lack of broadband/phone options etc,. still persists.  Given that all the services are now operational, I am struggling to understand how this is Openreach's problem in terms of updating the information on your systems.

Please advise.