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Discussion topic: Broadband Speed Slow

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This message was authored by Chris276 This message was authored by: Chris276

Broadband Speed Slow

Sky speed test and google speed test  is showing high speed for download (150mbps) but in practice the internet is very slow on all decices. Even websites with images or you tube videos pause and buffer

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband Speed Slow

Posted by a Superuser, not a Sky employee. Find out more

@Chris276 if speedtests are showing good speeds there is little wrong with the connection to the line. The issue could be with your device's set up but one tip may help which is to add a public DNS entry to the network settings as if Sky's DNS is running slowly thst could cause lag in sites loading. In the devices network settings for the Sky Wifi change the DNS from automatic to manual and add the following addresses 8.8.8.8 and 8.8.4.4 which are Googles public DNS addresses. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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