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Discussion topic: Broadband Service keeps dropping out

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This message was authored by: DMow1

Message posted on ‎03 Nov 2025 11:27 AM

Broadband Service keeps dropping out

I called last week regarding an issue with broadband service where it keeps dropping out for about 5/10 minutes. This is a problem with broadband source not the wifi. Broadband is provided by CityFibre so I need to get put through to them. The last time I spoke to them they asked me to take photos / videos of issues which I have now done and would like to share.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎03 Nov 2025 11:32 AM

Re: Broadband Service keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@DMow1 

You need to recontact your ISP which is Sky. If City Fibre operate like Openreach they won't deal directly with the end customer. 


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