Broadband Outage

[Anniecl]

There's been a broadband outage in our area -Hamilton - since 25th February. Phoned Sky who assures us the engineers are still working on it but no further information. Not sure what else to do? 

[Daniel0210]

@Anniecl 

There's nothing else you can do apart from periodically checking with Sky to see if Openreach have provided them with any update.

In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband is a domestic set up there is no extra or quicker support for those working from home.