Broadband Outage in Essex 24th May 2025

[GD1]

Thread created with tilte to reflect current issue

[Slavka]

Our wifi suddenly disconnected at 11am and despite restarting router few times the wifi is still not on. Checken on the SkyHome app and im been told all is working good. In realitu, my wifi is not. Any chance you can look into it?

[Daniel0210]

@Slavka 
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

Wi-Fi is the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[GD1]

@Slavka  Where in the UK are you

[B-e-n-j]

Sky WiFi showing as fine in the app. Restarted router multiple times and checked all connections. No device is connecting into the WiFi. Followed all instructions posted previously on other people posts. Essex UK

[ABENJAMIN]

No internet connection although service checker says all ok! What's happening recently with sky - lots of outages and pay a lot of money for the 'service'. Im in Essex 

[B-e-n-j]

I'm basildon and having the exact same issue Pfft, gonna have to go outside now 🙄

[ABENJAMIN]

yes I'm in Basildon too! Must be a problem that Sky are not admitting to! 

[Cdonovan]

My internet has been dropping out over the last few days. Today it has dropped out and I cannot get it to reconnect. 

[Cdonovan]

Also in essex. Same issue. Getting frustrated now, it's not cheap!! 

[GD1]

@Cdonovan   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Daniel0210]

@B-e-n-j 
Some reports of issues in Essex if you're there.

Wi-Fi is the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[MattM76]

Same, in terms of issue and location.

[B-e-n-j]

No, it's clearly an issue based in Essex. Multiple users are facing the same issue

[Daniel0210]

@B-e-n-j 

I'd already edited my reply.