Broadband has been down since approx 7:30am this morning.
Connection test doesn't detect any outages in the area and my router etc is fine.
Managed to finally get through to sky this afternoon and they said over 20,000 customers are affected! Will take 48hrs to fix max and the connection text still shows no outages in the area 🙄
It’s shocking and horrifying that the same shambles as last night is happening again in the same area. They’ve said it’s maintenance but why all of a sudden are we experiencing these issues? I’ve never had these problems with Sky broadband apart from the last two days, been with them 2 years.
Its gone again. Tomorrow I will be raising a complaint. I dont believe this maintenance thing one bit, never had this problem before. I'm using my mobile data now for work.
Posted by a Superuser, not a Sky employee. Find out more
All,
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.
Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
