3

This discussion topic has been answered Discussion topic: Broadband Outage Midnite till 5am

Reply
This message was authored by: CantGetVirginIn

Broadband Outage Midnite till 5am

This is the 2nd time my Broadband has gone down, after using downdetecter is shows im not the only one having issues with Sky Broadband. It's a pain in the **bleep** as can't control any of my smart devices such as Alexa, ikea home hub etc. Meaning some of my devices don't even have manual switches on them and only use remote access which means I can't power down certain lights. 

 

Having searched the Internet it appears this is a DNS issue between Sky and Openreach. Why are there never any comms sent to users. Never had these problems with BT.

 


Best Answers
This message was authored by: Daniel0210 Answer

Re: Broadband Outage Midnite till 5am

Posted by a Superuser, not a Sky employee. Find out more

@CantGetVirginIn 

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Neither Openreach not their ISPs give advanced notice of this. Hopefully it'll be back before 7.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: Daniel0210 Answer

Re: Broadband Outage Midnite till 5am

Posted by a Superuser, not a Sky employee. Find out more

@CantGetVirginIn 

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Neither Openreach not their ISPs give advanced notice of this. Hopefully it'll be back before 7.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Did this answer not help you?

This message was authored by: Chrisee

Re: Broadband Outage Midnite till 5am

Posted by a Superuser, not a Sky employee. Find out more

@CantGetVirginIn there cannot be a "DNS issue between Sky and Openreach" so that is a complate invention by someone with no idea of how broadband and internet actually works. Openreach and Sky like all network operators have to maintain and upgrade their equipment and on occasions you will lose connection between midnight and 5am. Operators chose these times to cause the minimum issues for customers. 


Your choice of systems in your "smart home" that require an internet connection to operate without a fallback of local control is questionable as no ISP can or will promise 24/7 uninterupted connectivity. Voice control is a nice add-on but should nor replace the fall back of local control. 

Occasional loss of connection is as inevitable as overnight road closures,rail replacement buses and flight delays due to weather irritating but part of modern life.

 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: best+of+the+best

Re: Broadband Outage Midnite till 5am

Posted by a Superuser, not a Sky employee. Find out more

@CantGetVirginIn wrote:

This is the 2nd time my Broadband has gone down, after using downdetecter is shows im not the only one having issues with Sky Broadband. It's a pain in the **bleep** as can't control any of my smart devices such as Alexa, ikea home hub etc. Meaning some of my devices don't even have manual switches on them and only use remote access which means I can't power down certain lights. 

 

Having searched the Internet it appears this is a DNS issue between Sky and Openreach. Why are there never any comms sent to users. Never had these problems with BT.

 


Fair comment @CantGetVirginIn  you could change them for Bluetooth Bulbs

Phillips Hue have Bluetooth light bulbs which you control via the Phillips Bluetooth App

Reply
Answered - Go to Answer