Broadband Keeps Dropping - Wifi and Ethernet

[zaynat123]

Help! Been Having internet issues for a while now, I have had engineers out on multiple occasions fixing the issues temporarily but the keep reappearing after a while. I have had my router replaced, had my filter swapped out and even and an engineer look at my connection at the local exchange (says they swapped the connection to see if that helps which was a few months ago) and I am still having drops.

These drops have been ongoing since November of last year where the dropouts would only happen at night but after having the engineer come out multiple times the drops are happening during the day.

After looking at logs that I have been keeping since the first engineer visit the drops seem to be related to the lease renewing or more recently the Wi-Fi has working but the ethernet keeps dropping and coming back multiple times across a short time frame. There have been times where both WI-FI and Ethernet have dropped out but the dropouts have been getting longer and longer.

[Chrisee]

@zaynat123 can you post your hub's connection stats as explained here Find your Sky Broadband router statistics

[zaynat123]

Here are the Network stats the uptime seems low as I had restarted my router to see if that would fix my ethernet drop outs

[zaynat123]

@ChriseeHere are the statistics 24 hours later I have still been getting dropouts and noticed late into the evening that my download speed was a 1/10th of what i should be receiving.

[Chrisee]

@zaynat123 the stats look ok as far as they go. Your download is 73Mb/s and upload of 20Mb/s which is quite close to the maximum of 80Mb/s download on Superfast. The noise margin of 3.1dB is as low as it can be which means your line is performing well. The connection has remained up for 26 hours since the hub was last restarted. If the hub restarts spontaenously that would indicate the hub is faulty.

Speed test run on a device connected by a fast network connection like an ethernet cable with nothing else using the connection should be 66Mb/s. Over wifi slower connection to the hub can reduce speeds which could be your issue. 

[zaynat123]

@Chrisee 

Hi , apologies for the late reply I have noticed that I didn't make it clear when saying that I started to get 1/10th of my speed, as I was on ethernet when that was happening nothing to do with my Wi-Fi, but that seems to have resolved itself my Wi-Fi speed were fine but my ethernet speeds were 1/10 of what it should be.

But what would explain the complete internet dropouts as when looking at my router logs at the time of the dropouts I only see lease renewed which can happen multiple times in the day or when the internet is working e.g. Wi-Fi is working fine but my ethernet stops working and the logs say eth1 down then up repeatedly (spamming the logs with eth1 down/up)