We have Sky wifi and tv via a streaming puck. We've had persistent issues with both for weeks now. The TV freezes regularly or just cuts off because of broadband issues, but MySky tells me the system is fine when I run the checks. Can anyone assist please?
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
