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Discussion topic: Broadband Issues

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GRich1208
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This message was authored by GRich1208 This message was authored by: GRich1208

Broadband Issues

‎18 Dec 2024 04:37 PM

We signed up for Sky Broadband at the end of October, but we are very disappointed with the service. The download speeds are insufficient for our needs, and we are experiencing frequent freezing during FaceTime and Zoom calls, as well as constant buffering. Due to these issues, we are considering switching back to BT or Community Fibre. Could someone please contact us to discuss this matter? The current Wi-Fi speeds are making it difficult for us to work effectively.

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband Issues

‎18 Dec 2024 04:39 PM

Posted by a Superuser, not a Sky employee. Find out more

@GRich1208 
We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services.

 

Two months into your contract so it may be to late to cancel without hefty early termination fees.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
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