Broadband Issues

[AC-93]

 

We joined Sky 2 weeks ago for broadband, first week was great and everything worked fine. However, this past week we can't connect to the WiFi for more than a few minutes at a time before it drops out. Everytime I 'test my broadband' on the app, it says everything is good but it's really not? We've even had a engineer out who's taken a look and said it's fixed but it's still not connecting... anyone had similar and is there anything we can do to fix this without waiting for another week for another engineer? 

[JPR007]

@AC-93Your stats suggest you are on a G.Fast connection - but they do not show much up with it.

Are the devices in question connected via WiFi? I would assume they are as there is no LAN activity on the router.

[AC-93]

@JPR007 the devices are via WiFi - the broadband check on the app states they are connected but you can't actually do anything on the devices as everything is just constantly buffering and not actually loading up