Broadband Issues – Apps Not Installing & YouTube Buffering (Newcastle)

[Omargg]

Since January 2025, I’ve been facing issues with my Sky Broadband connection ( Newcastle ). Many apps won’t install on my Android device, and YouTube buffers every few seconds, even at low resolution. However, everything works fine when I switch to mobile data.

Is anyone else experiencing similar problems? Any solutions or advice would be appreciated.

Thanks!

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Darqen84]

I am having the same issue, also based in Newcastle. Youtube on my phone snd smart tv, also netflix and prime apps on smart tv. Everything works fine on mobile data, since January. It seems to he similar to the issue people in West Yorkshire had recently. Have tried clearing cache,. Rebooting router, device,. Removing and installing apps etc.