Hi All,
I am having broadband issues again, twice in the space of a month. Currently my area does not have fibre broadband (Still living in the stone ages).
26th of May 2022 - My broadband went down, tried all of Sky's troubleshooting and no previal. Spoke to Sky twitter help who stated their was no issue in the local area. I booked in an engineer on the 27th May 2022 hoping the issue may resolve itself overnight. Morning came, it did not so booked an engineer. On the 31st May recieved a text message stating they found an issue, it has been resolved and service has been restored.
Just a month later, 28th June 2022, the same issue is showing it self. Internet down. The lights on my Internet hub are: Power = GREEN, Internet = NO LIGHT, Wifi = GREEN, Voice = SOLID AMBER.
I have again booked in an engineer after trying sky's trouble shooting. Space of a month, sky has failed to provide me with a service which i am paying for. I understand they are refunding me days of loss of internet with is around a measley £2.00. I am entilted to more compensation due to the issue? Due to them not being able to provide me currently of the guranteed speed because i am not getting any speed mbs, does this breach any of the contract for me to terminate the contract?
Many thanks in advance with any advice you can provide.
