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Discussion topic: Broadband Issue

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This message was authored by: Shane280

Message posted on ‎31 Aug 2024 11:38 AM

Broadband Issue

Hi,

 

Have had a sky engineer install new wifi yesterday (FTTP)

 

the internet light is amber 

 

every other light is green

 

have tried resetting to no avail.

 

anything i can do to fix?

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This message was authored by: cookiemonsteruk

Message posted on ‎31 Aug 2024 12:26 PM

Re: Broadband Issue

Posted by a Superuser, not a Sky employee. Find out more

@Shane280 

 

Could you run the service checker on your my sky app using mobile data. . If it returns all green ticks then run it again by clicking test my connection in the blue box

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This message was authored by: Shane280

Message posted on ‎01 Sep 2024 10:38 AM

Re: Broadband Issue

Yes - when I test it says to call an expert as the broadband is not working.

 

Spent 25 minutes on the phone yesterday and essentially all I was told to do was turn it on and off again. They said I had to call Monday

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