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Discussion topic: Broadband Inconsistency

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Avatar for Nashey09
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This message was authored by: Nashey09

Message posted on ‎02 Apr 2026 03:29 PM

Broadband Inconsistency

Hi not sure if any else is facing the issue since the FTTP upgrade i have had issues where the lines are constantly dropping without providing seamless service it's always stating no Internet connected.
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎02 Apr 2026 04:49 PM

Re: Broadband Inconsistency

Posted by a Superuser, not a Sky employee. Find out more

@Nashey09 if a full fibre line drops the lights on the hub and the ONT should change  if they are call Sky report the fault. If the lights stay thecsame the issue is likely to be within your home and caused bypoor. WiFi connectivity if thst applies consider up grading your home WiFi perhaps by buying Sky's WiFi Max bundle.

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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