Broadband Hub problems.

[Christopher+53]

Hi everyone.  I recently got a new Sky Broadband hub and set it up as normal. Once it had been set up correctly, I noticed that certain things like Netflix on my smart television started to buffer and run slower than normal. Has anyone else had this problem when they received their new hub and set it up?

[Highlinder]

@Christopher+53  How is this TV connected to your network?

[Christopher+53]

@Highlinder. My smart television has built in wifi and I have found that the new Hub causes things to run slower than usual

[Highlinder]

@Christopher+53Which hub did you have before from Sky, check the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Christopher+53]

@Highlinder I had the one before the newest hub which was smaller than the new one which stands up instead of lying flat on the table. 

[Christopher+53]

@Highlinder My Broadband speed is anything from 65Mbps to 75Mbps which is normal for my hub. 

[Highlinder]

@Christopher+53  Normally it is the other way around that having issues with the Q hub and improvement in the Sky broadband hub. I take it the new hub is in the same place as the old one was?

[Christopher+53]

@Highlinder Yes, the new hub is sutuated exactly where the old one was and is sited so it is at it's nearest point to the box for the phone lìne. The old Sky Q hub was better as there was no buffering when watching Netflix on my smart television but there is with the new one. Any ideas know how to solve this problem?

[Highlinder]

@Christopher+53Do you still have the old router or did Sky make you send it back?

[Christopher+53]

@Highlinder I still have the old router and reconnected it. So far there have been no problems with it but the problems remains as what to do with the new router and how to solve the problem of buffering when watching Netflix on my smart television. 

[Highlinder]

@Christopher+53Just keep a hold of it for now. If you have not been asked to send it back then keep the other one as a back up.