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Discussion topic: Broadband Hub Not Arrived

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Avatar for SociallyAwks15
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This message was authored by: SociallyAwks15

Message posted on ‎25 Jan 2024 02:31 PM

Broadband Hub Not Arrived

Set up a broadband account with Sky on Tuesday 16th January 2024. Our activation date is for tomorrow, Friday 26th January 2024, but we still haven't received our hub. The tracking information states that is is "Awaiting Dispatch." Really desperatly need this box sent and activated ASAP as I work from home and I'm running out of data on my phone. Any ideas what is going on? I can see a few people have posted about this already. Tried speaking to Sky over the phone but they keep telling me that it will be dispatched soon and it never does!
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎25 Jan 2024 03:16 PM

Re: Broadband Hub Not Arrived

Posted by a Superuser, not a Sky employee. Find out more

@SociallyAwks15 check the activation date has not slipped as the hubs are normally diispatched 3 or 4 days before activation. Sky's agents can normally only get a hub rush dispatched if you dont have one the day after activation.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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