Discussion topic: Broadband Dropped
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Message posted on 29 Jul 2026 01:09 AM
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Broadband Dropped
Every day at least 4/5 times in succession we loose the viewing. And Sky say there is nothing wrong 😳
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All Replies
Message posted on 29 Jul 2026 07:35 AM
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Re: Broadband Dropped
@Johnda01 Check the lights on the hub when you lose connection https://www.sky.com/help/articles/hub-lights-explained-start
The online servicecchecker cannot pick up line drops for yp to an hour due tomthexway it works but when it does it can be a useful way to get support. If youbare on a partial fibre service thecsystem managung the connection should be trying to stabilise the line and Openreach will only intervene when that system has reached its limits so whether Sky can getvanything done deoends on how long this has been going on. It is veryvrare fir full,fibre to get frequent line drops.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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