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Discussion topic: Broadband Dropped

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This message was authored by: Johnda01

Broadband Dropped

Every day at least 4/5 times in succession we loose the viewing. And Sky say there is nothing wrong 😳

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This message was authored by: Chrisee

Re: Broadband Dropped

Posted by a Superuser, not a Sky employee. Find out more

@Johnda01 Check the lights on the hub when you lose connection https://www.sky.com/help/articles/hub-lights-explained-start

 

The online servicecchecker cannot pick up line drops for yp to an hour due tomthexway it works but when it does it can be a useful way to get support. If youbare on a partial fibre service thecsystem managung the connection should be trying to stabilise the line and Openreach will only intervene when that system has reached its limits so whether Sky can getvanything done deoends on how long this has been going on. It is veryvrare fir full,fibre to get frequent line drops.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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