Broadband Copper Switch

[Ribose]

So I moved to part fibre due to the copper thing. I got the "upgrade kit" (2 wires) and followed the instructions. Now I cannot make or receive any calls unless I change everything back.

There are no dates on the paper bag.

Change on account says 8/9 active from.

No paperwork or email.

Any ideas at all?

[Deb3000]

I take it you've plugged the phone into the hub instead of the wall socket?  Have you rebooted the hub?

[Ribose]

I have removed the microfilter and plugged the Hub straight into the wall, and plugged 2 different phones into the hub. I have rebooted the hub when I made the changes and about 20 mins ago, still the same.