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Discussion topic: Broadband Connection

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Avatar for DeanChugs
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This message was authored by: DeanChugs

Message posted on ‎05 Oct 2026 07:42 PM

Broadband Connection

You have suggested that I needed a new hub and booster and I've agreed and you have supplied the equipment. All installed now it is saying there is no broadband connection! You have advised a specialist WiFi engineer will be here on the 16th, this is not good enough I am a long term customer spending some £140 per month I really require a better service than this. Please could you look at how you can now best support me now please and thank you. 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎05 Oct 2026 07:46 PM

Re: Broadband Connection

Posted by a Superuser, not a Sky employee. Find out more

Sorry @DeanChugs but as we are customers here who help each other so you are not talking to Sky if you wish to do this you will need to call them.

 

What lights are lit (or not) on your broadband hub ?

 

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