Broadband Connection Speed Issues

[EmsPk]

We are experiencing a severe drop in our current broadband

We are on Sky Broadband Ultrafast Max but today have experienced drops to next to nothing in our download.

Logged into Sky - ran diagnostics check - and it said to call sky as there is a problem with your broadband.

Waited on phone for ages to be cut off. Have rebooted router. Have unlugged and replugged router in.

Current stats

Broadband Link         Downstream      Upstream
Connection Speed          N/A                      N/A

It wont let us paste anything else - there appears to be an issue with putting in numerics in posts - we get this message when we try 😕

"Your message contains 1846281, which is not allowed or has been repeated too many times. We block information which can identify you such as account or phone numbers & email addresses. Please remove or change it before trying again."

[Draghda]

I have the same issue. It's around 2 mbs speed 😞 normally it's around 120 mbs.

[EmsPk]

Is there anyway to log this fault online to sky?

As mentioned, Logged into Sky - ran diagnostics check - and it said to call sky as there is a problem with your broadband.

Numerous attempts to call sky, kept on hold repeatedly, only to finally be cut off.

Exasperating system to be honest

[Anonymous]

There does appear to be ongoing maintenance work happening at Sky's end tonight. Probably best to check again in the morning. But if the problem persists, pick a quieter time of day (usually, mid-afternoon is good) and try giving them a ring then.