Broadband Cancel

[Uchiha]

Can I cancel my broadband connection by email if yes then how can I contact through email?

[Daniel0210]

@Uchiha 

If you are cancelling broadband totally or are moving to Virgin you'll have to contact Sky and give the required notice of 14 days. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another ISP who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
You’ll need to return any loaned router so ensure you get proof of posting and keep it indefinitely.

[GD1]

@Uchiha  You cannot cancel via email, you either ask another provider to take over your service, or you need to call.

This link may help https://www.sky.com/help/articles/cancel-sky-broadband

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Uchiha]

I am unable to connect through call. Is there any other way?

[Daniel0210]

@Uchiha 

Why can't you call?

[Uchiha]

I have tried calling but its not connecting.

[GD1]

@Uchiha  In the link posted by @Daniel0210  scroll down to this section

Click Yes I still need help, there is a messaging option there

[Daniel0210]

@Uchiha 

If the number wasn't connecting we'd have hundreds of posts on here about it. Are you using the link to a number provided by myself and @GD1 ?