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Discussion topic: Broadband Box Test carried out - need to confirm it was by an authorised engineer

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Message posted on ‎03 Sep 2025 05:27 PM

Broadband Box Test carried out - need to confirm it was by an authorised engineer

Yesterday, or the day before, someone came through and spoke on our *Medicare" box, he wanted to carry out a test on the Sky Broadband box. I thought this was an usual way to contact us. He said he was from Sky. I would like someone to check that this person was a genuine Sky Engineer. I have since contacted the people at Medicare to see if they made the call and they have no record of doing this or would have no reason to do so. 

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Avatar for caesarome
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Message posted on ‎03 Sep 2025 05:33 PM

Re: Broadband Box Test carried out - need to confirm it was by an authorised engineer

Posted by a Superuser, not a Sky employee. Find out more
@ROBERT19481 wrote:

Yesterday, or the day before, someone came through

What do you mean by this, did you receive a call by someone claiming to be from Sky ?

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Message posted on ‎04 Sep 2025 09:22 AM

Re: Broadband Box Test carried out - need to confirm it was by an authorised engineer

@ROBERT19481 You can also call sky from your home landline by dialling 150, and ask the same question to sky and does not seem like a way of doing a correct contact to you!

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Message posted on ‎04 Sep 2025 09:24 AM

Re: Broadband Box Test carried out - need to confirm it was by an authorised engineer

Posted by a Superuser, not a Sky employee. Find out more

@ROBERT19481  What is a midicare box?  If it's supplied by the local authority etc I'm not sure how Sky can access it themselves?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: ROBERT19481

Message posted on ‎04 Sep 2025 05:57 PM

Re: Broadband Box Test carried out - need to confirm it was by an authorised engineer

Thank you for your reply. I don't have a landline phone, mobile only. Tried 150, only picked up numbers that include "150" . Tried looking for a contact telephone number on the internet with no success.

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