Broad band

[Michael203]

I've recently up graded broadband to top speed but I'm not getting the speed I was promised by sky I have a message when doing a speed test that I'm able to cancel the up grade due to it being 3 consecutive days of test by sky I've only up graded this just over a week ago and not changed at all from previous sky plan how do I cancel and go back to original contract 

[Allan95 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Ginger10]

My wifi wnt off last night while in bed watching tv I had an over due payment of £16 pound something what was paid last night Though your 24 hour services I woke up this morning with my wifi still not working I have spoken to someone today from sky who run me through the rest on the router and box on wall nothing has changed I am still connected to my wifi but it says no internet connection and now I have been told I have to wait up to 24 hours for a new box to come I have 4 children who rely on tv YouTube and movies for bed I am not happy that it was paid and now I have to wait for new boxes to come